Sentry PC Chat Blocker Support
Before sending support please check
belowto make sure your question is not already answered.
More often than not we already have your problem and
solution listed here with instructions.
Helpful Online Documentation
(Installation & User Guide)
View common questions and their
answers regarding our SentryPC
software. If you still need help please
contact our staff.
I forgot my admin password?
SentryPC does not load when Windows
A user is locked due to scheduling or
time running out and I need to give them access.
Some of the Security Settings do not
restrict what they should for users such as 'Disable Windows
SentryPC does not seem to be logging
some of the users computer activities.
I am receiving a services.exe error
when trying to use the program.
forgot my admin password?
Click the "Hint" button on the
password entry screen. If this does
not help you remember your password
you can contact our support desk to
recover your password. If you are
positive you are entering your
password exactly your software
installation might have been
tampered with - please reinstall
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SentryPC does not load when
Run SentryPC once under an admin
account on your computer. SentryPC
will now start loading on startup
for all users of that computer.
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A user is locked
from scheduling or time running out and I
need to give access.
You can use the 'Grant user Temporary
Full Access' command in the Admin
Commands menu available on the SentryPC
interface. When you are done use the
'Restore' command from the same Admin
Commands menu to reinstate their
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of the security options do not restrict as
Some settings require you to be logged
in under the user account that you want
them to take effect on. These settings
are marked with an asterisk (*) on the
configuration page for the Security
Settings. To implement these settings,
log in under the user account you wish
them to take effect on, then configure
the Security Settings options as needed.
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I am receiving a
Services.exe error when using the program.
There are three reasons which could
cause this problem :
1 - You need to
and save it to your c:\Windows\System
folder on your hard drive. After doing
so, reboot your computer and see if the
error is gone. This file is generally
already on your computer, but in some
cases it is not and needs added.
2 - You have not
installed the software on an
administrator account of Windows,
therefore, other users do not have
access to necessary files for the
software to run. Please make sure the
account you install the software on had
administrator privileges on Windows.
3 - Users you are
controlling do not have access to the
log file location, therefore, they do
not have access to necessary files. You
need to set the log file permission
correctly for all users. See our
step-by-step guide below to accomplish
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