2. I run ChatBlocker, but nothing happens. What's wrong?
If you run the ChatBlocker.exe module, and find that no program executes, it is
VERY likely that you have configured ChatBlocker to run in total stealth mode
upon activation. To take ChatBlocker out of stealth mode, you will need to
simultaneously press the correct key sequence to bring ChatBlocker out of
stealth mode. This key sequence is as follows: Ctrl / Shift / Alt / F8
3. I can not rename ChatBlocker! What is wrong?
This simply means that you cannot rename ChatBlocker.exe because it is running
already. To stop ChatBlocker from running, you will have to manually close it.
To do this, simply end the monitoring process and hit the "X" on the
main ChatBlocker interface window. Once you have closed ChatBlocker, you can
freely rename the ChatBlocker.exe module without receiving any errors!
4. I press the hotkey sequence to remove ChatBlocker from stealth mode,
but nothing happens. Why?
If nothing occurs when you press the appropriate hotkey to remove ChatBlocker
from stealth mode (Ctrl / Shift / Alt / F8). This means that ChatBlocker is not
running in stealth mode, or ChatBlocker is not monitoring your machine. If this
is the case, ensure ChatBlocker is running, and if it is, but not in stealth
mode, simply click the ChatBlocker icon on your system tray (near the clock) to
bring up the main ChatBlocker control panel. Note: Ctrl / Shift / Alt / F8 will
NOT work if you have changed the stealth mode HotKey inside the ChatBlocker
Preferences window. If you have changed the default HotKey, you will need to
press that hotkey instead of Ctrl / Shift / Alt / F8.
5. What Operating Systems is ChatBlocker compatible with?
ChatBlocker will work across all Windows platforms. This includes Windows
95/98/ME/NT/2000/XP!
6. Which Instant Message Platforms does ChatBlocker support?
ChatBlocker will record and block chat and Instant Message conversations for ALL
of the following chat platforms:
- AOL Instant Messenger
- America Online
- ICQ 2000/2001
- Yahoo Messenger
- MSN Messenger
- Tillium and Extreme Messenger
7. Why isn't ChatBlocker recording any of my instant messages?
If ChatBlocker is NOT recording chats and instant messages, ensure that you have
enabled this feature under the Logging tab inside the General Configuration
screen. Also, double check to make sure that the software for the chat platform
you wish to monitor is up to date. If this chat software is an older build,
ChatBlocker may not be able to monitor the instant messages/chats correctly.
8. Is there a
Trial Download for ChatBlocker?
Yes there is. Click
here for your free trial download of ChatBlocker.
9. I am not receiving the ChatBlocker logs via e-mail. What's wrong?
If you are not receiving your e-mail delivery logs, you may have specified the
wrong SMTP Host inside the SMTP Mail Delivery configuration screen, or you mis-typed
your e-mail address. Double check your SMTP Mail Settings inside ChatBlocker,
and if the problem persists, you may need to consult your system administrator
or ISP for your SMTP Host. Tip: To find out exactly what is going wrong and why
you are not receiving e-mail delivery logs, perform a Test/Simulate E-mail
Delivery. If the test e-mail fails, you can view the exact error of what is
going on and how to fix it!
10. I choose to install ChatBlocker without an UnInstaller and now I want
to uninstall ChatBlocker. How can I go about doing this? If you installed
ChatBlocker without an uninstaller, you can simply locate the ChatBlocker files
in Windows Explorer and delete them manually. To ensure the files are completely
deleted, make sure ChatBlocker is NOT running.
11. How do I get additional support, I have other questions?
Email us at: support@chatblocker.com
Thank You For Considering our advanced Chat Block Software
The ChatBlocker.com Team
